CANCELLATION POLICY:

Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 48-hours prior to your appointment. 

However, if you cancel or reschedule your appointment with less than 48-hours' notice the card on file will be charged for the full treatment price. This cancellation policy applies for any and all reasons. If you are 30-minutes late, your appointment will be cancelled.

If you fill your appointment spot or if it is filled within short notice, I will waive the fee.

And I respect your time too. If I ever have to cancel your appointment within 48-hours your next massage is free!

ARRIVING LATE:

Out of respect and consideration of my time and other clients, please be on time. Arrive and be ready to start 5-minutes early for any appointment in order to get your full time scheduled. If you arrive right on time or late, I can only give you whatever time remains of your appointment and you will be responsible to pay the full length of the session you requested.

*This time is scheduled just for you and only you which is why I require a credit card on file or prepayment to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No- Show policy.

If you do not wish to save a credit card number on file, no problem! You can prepay your service online with an eGift Card here on my website. Cancellation/No-Show policy will still apply.

APPOINTMENT STRUCTURE:

Please note that the treatment duration that you have booked will be the length of your entire appointment, not the hands-on massage time.

For example: a 60-minute appointment scheduled for 5pm, the hands-on time will finish promptly at 6pm.

I will do my best to optimize your hands-on time, but please be aware that it may not be the full length of the appointment time. If you require more time, I recommend booking a longer appointment. I will also send out an optional questionnaire 24-hours prior to your appointment to enable you to provide details and treatment requests. This will allow me to get you on the table as soon as possible.

With your first visit, a thorough intake interview will be conducted where I will go over your treatment goals and health history. I make sure you fully understand the treatment plan and process before beginning your massage treatment and will receive our verbal consent. Assessments for treatment safety and effectiveness may be required before, during or after the session. 

INTAKE FORM:

Please fill out the New Client Intake Form included in your appointment confirmation email at least 24-hours in advance of your session.