Company Policies


 

Be Active Massage Therapy has a NO TIPPING POLICY. Exceptional service should be expected each visit. Referrals are welcome, but not necessary. 

BOOKING:

A credit card is required to reserve your appointment time. Your card is not charged, only stored in an encrypted, PCI-Level 1 server with Bambora, protected with Tokenization. For your convenience, if you choose to, you may pay for your session using the card on file.

COVID-19 Client Expectations:

As per the Government of Alberta, clients should wear non-medical face masks at all times. 

If you have difficulty breathing while face-down during the massage treatment, your mask may be removed.

Once the massage is complete, or once you are in the face- up position, I will assist you with hand sanitizer before putting your mask back on. As your therapist, I will be wearing a mask for the entire duration of your massage. 

CANCELLATIONS/RESCHEDULING:

If you are not able to make a scheduled appointment, you agree to cancel or reschedule the appointment at least 24 hours in advance. Payment of $50 or 50% of the full session rate (whichever is greater) is due if less than 24 hours’ notice is provided.

If 2 hours’ notice or less is provided, the full session rate is due, or if the appointment is missed without giving notice.

If, within 24 hours of your session, you develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering you unable to make your appointment, you will inform Be Active Massage Therapy right away, and you are unable to fill the vacancy, you will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Be Active Massage Therapy.

COVID-19 Cancellation: If you present any symptoms of COVID-19, do not come to your appointment. Please cancel your massage therapy appointment and schedule a testing through this link HERE. Massage Therapists cannot diagnose for COVID-19. The most up to date information about COVID-19 symptoms can be found through the Government of Alberta website HERE. You will not be charged a cancellation fee unless you no-show your appointment.  

ARRIVING ON TIME/SESSION LENGTH:

Please arrive and be ready on time in order to receive the full session time scheduled. If you arrive late or not ready to begin session, the therapist can only provide treatment for whatever time remains of the appointment, and payment for the full length of session booked is required.